By Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer (auth.), Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer (eds.)
ISBN-10: 144191627X
ISBN-13: 9781441916273
ISBN-10: 1441916288
ISBN-13: 9781441916280
Traditional provider sectors surround a large choice of industries starting from transportation, retail and healthcare to leisure, banking, and coverage. because the provider area expands into the worldwide economic system, a brand new technology of carrier is rising, person who is devoted to encouraging provider innovation by means of utilizing clinical figuring out, engineering self-discipline, and administration perform to designing, enhancing, and scaling provider platforms.
This seminal reference considers carrier technology to be the examine of worth co-creation, and unearths ample universal parts and issues, universal matters and ways that converge in this vital, real-world phenomena. Handbook of provider Science takes the 1st significant steps to clarifying the definition, function, and way forward for this nascent box. Incorporating paintings through students from around the spectrum of provider study, the amount offers multidisciplinary views at the nature and conception of carrier, on present learn and perform in layout, operations, supply, and innovation of provider, and on destiny possibilities and power of carrier examine.
Handbook of carrier Science presents a accomplished reference appropriate for a wide-reaching viewers together with researchers, practitioners, managers, and scholars who aspire to benefit approximately or to create a deeper medical origin for carrier layout and engineering, provider event and advertising, and repair administration and innovation.
List of individuals includes:
Melissa A. Akaka.- John Bailey.- Guruduth Banavar.- Rahul C. Basole.- William J. Baumol.- Gaurav Bhalla.- Mary Jo Bitner.- Jeannette Blomberg.- David E. Bowen.- John R. Bryson.- Richard B. Chase.- Henry Chesbrough.- Eng ok. Chew.- Daniel Connors.- Peter W. Daniel.- Andrew Davies.- Faridah Djellal.- Bo Edvardsson.- Shelley Evenson.- Ray P. Fisk.- Faïz Gallouj.- Susanne Glissmann.- Robert J. Glushko.- Michael Gorma.- Michael Gregory.- Dwayne D. Gremler.- Steve J. Grove.- Gerhard, Gudergan.- Evert Gummesson.- Anders Gustafsson.- Alan Hartman.- James L. Heskett.- Kazuyoshi Hidaka.- Barbara Jones.- Uday S. Karmarkar.- in step with Kristensson.- Robert F. Lusch.- Linda Macaulay.- Richard Metters.- Ian Miles.- Aleksandra Mojsilovic.- Claire Moxham.- Rogelio Oliva.- Lakshmish Ramaswamy.- Guangjie Ren.- William B. Rouse.- Roland T. Rust.- Scott E. Sampson.- Pamela Samuelson.- Jorge Sanz.- W. Earl Sasser Jr.- Benjamin Schneider.- Carl J. Schramm.- John D. Sterman.- Stephen L. Vargo.- Lars Witell.- Valarie Zeithaml.- Anatoly Zherebtsov